General Support
To decide which support option is best for you take a look at the chart below. If you would like to talk it through with someone please give us a ring on 08702 402777, email rob.jones@bssmx.com or use our Request Information Form.
| Feature | PAYG | Remote | On-site | BSS Bytes |
|---|---|---|---|---|
| Ongoing Server Monitoring & Maintenance |  |
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| Basic Server Configuration Changes |  |
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| Hotline Telephone Support | Call Back | |
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| Email Support | |
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| Emergency Priorities | |
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| On-site Support | |
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| Hardware Fault Diagnosis | |
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| Anti-virus Installation & Updates | |
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| Help with 3rd party applications (e.g. Sage) | |
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| Help with Microsoft Office Products | |
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| Support of Network Equipment | |
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| Support of PCs and agreed peripherals* | |
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* This can include, but is not limited to, printers, laptops and other external devices. All peripheral equipment must be agreed at start of contract.
